Job Title:
Weddings & Venue Hire Officer
Contract Type:
£ 22000
 Per Annum
Hours of Work:
37.5, worked flexibly
Sheffield Manor Lodge
Job Description

Post Overview
To drive our wedding and venue hire business forward, maximising customer satisfaction and income potential and achieving financial targets. To lead on the delivery and continuous improvement of our wedding and venue hire offer. To run a tight ship on all business area administration, finances and team management and report regularly on conversions and resulting business decisions and changes to products and services.

Main Responsibilities

Business Development
• Proactively evaluate wedding and venue hire business development opportunities
• Lead on agreed product and service developments
• Keep up to date with industry changes and trends
• Review and implement continuous improvements to wedding and venue hire policy, practices and procedures

Customer Service
• Set and maintain exceptional standards of customer service by everyone in the team to achieve excellent feedback and reviews from each and every event
• Lead on the continuous development and improvement of our customer journeys and ensure they complement our customer profiles
• Develop a close working relationship with key partners, including the Rhubarb Shed Café, and colleagues in support of our wedding and venue hire offer

• Lead on the delivery of all venue hire and weddings at Sheffield Manor Lodge
• Manage the venues maintaining the standard of presentation required, troubleshoot and address issues in close liaison with colleagues to ensure the site and venues are at their best for each event
• Organise the cleaning of the venue, set up before each event and turnaround between each event, including ensuring access for suppliers

Line Management
• Line manage the Assistant Visitor Services Officer and all bar staff
• Recruit, train, manage and record hours for hospitality and bar staff as required to provide effective cover for all venue hire and weddings
• Manage arrangements for an emergency contact on each wedding/event day

Organisation, Administration & Financial Management
• Lead on forecasting, budgeting and financial management to ensure targets are met and/or exceeded for weddings and venue hire
• Update management accounts, identify variants and report any issues each month
• Maintain and continually improve robust administrative, financial and management practices and procedures
• Present monthly reports, lead monthly Wedding & Venue Hire team meetings, set agendas and deal with and chase all follow-up action
• Manage bar till income and bar stock ensuring secure practices and procedures are in place and followed at all times for cash handling, banking, checks, deliveries and stock taking

Marketing & Sales
• Lead on setting and securing conversions from enquiry to booking
• Support the Assistant Visitor Manager to maintain all public information and marketing materials so they remain up to date and relevant
• Manage and respond to day-to-day wedding and venue hire enquiries in a professional, timely and confident manner
• Manage viewings, show-rounds and pre-wedding meeting with couples
• Attend wedding fairs and other key events as necessary to secure sales
• Network with suppliers on cross promotional opportunities including photoshoots
• Creating content for social media

Legal Responsibilities
• Act as the appointed responsible person for wedding ceremonies at, and the designated premises supervisor for the bar in Manor Oaks House
• Ensure that all work is undertaken in accordance with company policies and procedures and develop risk assessments for all aspects of the venues’ business
• Manage the Health and Safety of our venues, our staff, customers and events liaising with Business Services over concerns, works and supplies required

Values and Behaviours

Green Estate CIC is a truly great place to work. The successful candidate will be able to demonstrate the following values and behaviours in their work.
Innovation: We learn from mistakes and offer practical ways to do things better
Fairness: We are empathetic, responsive and resolute
Togetherness: We are mindful, understanding and kind
Collaboration: We are open, encouraging and receptive
Engagement: We are positive, welcoming and accessible
Commitment: We are accountable, transparent and dutiful.

Application Deadline:
25th June 2021
Interview Date:
5th July 2021
Start Date:
10th August 2021
How to apply:
To apply for this role, please send your CV and covering letter to:
By Email:
By Post:
Green Estate CIC, 389 Manor Lane, Sheffield, S2 1UL